intentionally designed - built to last
this began as a home
Casa Cordero—a mid-century retreat in Palm Springs—was built around one idea: intention shapes experience. Whether it was a weekend escape or a quiet reset, the goal was simple—create spaces people remember.
the mindset became the business
That philosophy didn’t stay in the desert. It became the foundation for how growth is built.
Tommy Lamb is a customer-centric lifecycle retention leader with 15+ years of experience driving measurable growth across ecommerce, marketplace, and subscription businesses. His work focuses on designing customer journeys that increase trust, loyalty, and long-term value—guided by the same hospitality mindset: thoughtful, deliberate, and personal, especially when things don’t go perfectly.
He has built and scaled retention programs delivering triple-digit revenue and profit growth for brands including Columbia Sportswear, PacSun, Riddle, Skullcandy, and Savage X Fenty. His expertise spans email, SMS, loyalty, and automation ecosystems—translating customer insight into systems that compound revenue over time.
Tommy holds an MBA from Pepperdine University and bachelor’s degrees in Marketing, Management, and Economics from Westminster University.
Known for diagnosing the full customer journey end-to-end, he partners cross-functionally with Marketing, Product, Finance, Operations, and Compliance to justify retention investment, improve ROI, and balance customer trust with commercial performance at scale.
With a sharp personalization strategy, Tommy helped us hit 100% YoY comp, and his roadmap delivered 85% incremental revenue across our CRM efforts.
- Sephora